Chat, Complaints and Support

Chat

Correspondence with sellers and buyers — in the «Chat» section, organized by role: individual persons and companies have separate correspondence. Messages can be translated into the page language. Order status messages are also sent there. A separate tab — correspondence with administration.

Complaint

You can file a complaint in two ways:

• «Report a seller» — on the product page and on the seller's page.
• «Report an order issue» — in «My Purchases», for a paid or shipped order. Such a complaint is immediately linked to the order.

A complaint is opened with the first message.

• The seller sees the complaint in their cabinet in the «My Complaints» section → «Complaints about you» and can respond.
• Each complaint has two conversation threads: with the other party and with administration. The conversation with administration is not visible to the other party.
• You can attach a photo or file.
• You cannot file a complaint against your own cabinet.

Support

The «Contacts» page on the website or correspondence with administration in the cabinet chat.