Purchase: cart, payment, delivery, receipt
Cart
Private individuals and companies have different carts. Products from different sellers are grouped by seller: each group has its own delivery, promo code and minimum order amount.
Currency
Prices are displayed in the currency you selected in the header (dollars by default). The amount is charged in the seller's currency — without double conversion.
Payment
When checking out, money is blocked on your card, but not charged. Charging only happens for what the seller confirms is in stock within 3 of their business hours. If not confirmed — the block is removed automatically. Each seller has a separate payment, payments are processed sequentially; cancellation in the middle cancels the entire order.
Duties and taxes
When importing from outside the customs union, duties and taxes are paid by the buyer to the courier upon receipt. The cart shows the approximate amount on a separate line — it is not included in the payment on the website.
Customs restrictions
If importing the product to your country is prohibited or the seller does not ship there, the cart will mark such an item and not allow you to check out.
After payment
- Status — in «My purchases».
- Seller has shipped — you will receive a tracking number.
- Received — confirm receipt in «My purchases», after that you can leave a review.
- Not yet arrived — click «not yet arrived», the deadline will be extended. Without a response, the order will close automatically 45 days after shipment; a reminder will arrive 15 days before.
- Problem with order — button «Report an order problem» at the order in «My purchases»: a complaint against the seller linked to this order will open.
Products for companies only
They are seen and purchased only by company buyers acting in the company role.
Favorites, price tracking, subscriptions
- Heart on a product — to «Favorites».
- «Track price» — you will get a notification when the price drops.
- «Subscribe» on the seller's page — notifications about their new products and discounts.